Privacy policy
Effective Date: August 20, 2025
Who We Are
PrimeVantage Inspection (“PrimeVantage,” “we,” “us,” or “our”) provides home inspection services exclusively in California. We respect your privacy and are committed to safeguarding personal information you provide to us online and through other channels.
Scope
This policy explains what we collect, how we use it, when we disclose it, how we protect it, and the choices you have. It applies to information collected through our website, online forms, third-party tools we use to operate the site and process inquiries, and through phone and email communications.
What We Collect (Notice at Collection)
Personal Information You Provide:
Contact & Address Details: Full name, email address, phone number, street address, city, state, ZIP/postal code.
Inspection Details: Information you choose to share about a property or service request.
Sources of Collection:
Website forms you submit
Third-party tools necessary to run our website/forms (e.g., hosting, form processing, scheduling)
Phone calls and emails you initiate
Business Purposes for Collection/Use:
Provide, schedule, and perform inspections; deliver reports
Communicate about appointments, quotes, results, and customer support
Maintain records, security, fraud prevention, and legal compliance
Improve our services and website (typically with aggregated or de-identified information)
Retention:
We keep personal information only as long as reasonably necessary for the purposes above or as required by law (e.g., tax, bookkeeping, legal/regulatory). When no longer needed, we securely delete or de-identify it.
Sale/Sharing:
We do not sell your personal information. We do not “share” personal information for cross-context behavioral advertising.
How We Use Personal Information
Service Delivery: Scheduling, performing inspections, and providing results.
Communications: Responding to inquiries; confirmations, reminders, and follow-ups.
Operations: Recordkeeping, cybersecurity, site functionality, and service quality.
Compliance & Protection: Meeting legal obligations; protecting rights, property, and safety.
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
Disclosures of Personal Information
We do not sell or share personal information for third-party marketing. We disclose personal information only in these limited situations:
Service Providers (Processors): Vendors that host our site, process forms, provide email delivery or scheduling, maintain IT/security, or store data for us. They may use personal information only to perform contracted services for us and must protect it.
Legal/Compliance: If required by law, regulation, subpoena, court order, or to protect our rights, safety, or customers.
Business Transfers: If we undergo a merger, acquisition, or asset transfer, personal information may transfer to the successor subject to comparable protections.
Aside from these purposes, we do not disclose personal information to third parties.
Cookies and Similar Technologies
Our website may use limited cookies or similar technologies to keep the site secure and functioning (for example, remembering basic preferences or enabling form submissions) and to understand aggregated site usage. We do not use cookies for cross-site targeted advertising.
Your Choices: You can set your browser to block or delete cookies. Some site features may not function properly without them. We currently do not respond to “Do Not Track” signals because a consistent industry standard has not been adopted.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including limiting access to authorized personnel and securing systems where data is stored. Information submitted through our site is transmitted over encrypted connections (HTTPS) when supported.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a security incident affects your information, we will notify you as required by law.
Your Privacy Rights (California)
If you are a California resident, you have the following rights (subject to exceptions):
Right to Know/Access: Request the categories and specific pieces of personal information we collected about you, the sources, purposes, and disclosures.
Right to Delete: Ask us to delete personal information we collected from you, unless an exception applies (e.g., legal or recordkeeping obligations).
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out of Sale/Sharing: Not applicable—PrimeVantage does not sell or share personal information as defined under California law.
Right to Limit Use/Disclosure of Sensitive Personal Information: Not applicable—PrimeVantage does not collect sensitive personal information as defined by law.
Non-Discrimination: We will not discriminate against you for exercising your rights.
How to Submit a Request:
Email us with the subject “California Privacy Request” and describe the right you want to exercise. We will verify your identity before fulfilling a request (we may ask you to confirm information we already have). You may designate an authorized agent to act for you; we may require proof of authorization and identity.
Shine the Light (Cal. Civ. Code §1798.83):
We do not disclose personal information to third parties for their direct marketing.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have inadvertently collected information from a child under 13, we will delete it. If you are a parent or guardian and believe your child provided information to us, please contact us.
Links to Other Sites
Our website may include links to third-party websites or services we do not control. This policy does not apply to those sites. Review their privacy policies before providing personal information.
Changes to This Policy
We may update this policy from time to time. The “Effective Date” at the top indicates when it was last updated. If we make material changes, we will post the updated policy on this page and, when required, provide additional notice.
Contact Us
Questions, requests, or complaints about this policy or our privacy practices:
Email: use the email address on our website’s Contact page (or your preferred privacy email, e.g., privacy@primevantageinspection.com)
Phone: use the business phone number listed on our website
Mailing Address: provide your preferred mailing address for privacy requests (optional)
Please include enough information for us to identify you and your request. We will respond as promptly as reasonably possible and within timelines required by California law.